Privacy Policy

Introduction

Airflow ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.

By using Airflow, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information you provide

  • Account information (name, email address)
  • Business information (property details, platform credentials)
  • Payment information (processed securely via Stripe — we never store card details)
  • Communications (support messages, feedback)

Information collected automatically

  • Usage data (pages visited, features used, session duration)
  • Device information (browser type, operating system)
  • Log data (IP address, access times, referring URLs)

Information from third-party services

When you connect platforms (e.g., Airbnb, Xero), we receive data necessary to provide our service — such as booking details, financial transactions, and guest information. We only access what's needed and never use this data for purposes beyond operating Airflow for you.

How We Use Your Information

  • To provide and maintain the Airflow service
  • To sync data between your connected platforms
  • To process transactions and manage billing
  • To send service-related communications
  • To improve our product and user experience
  • To comply with legal obligations

Data Sharing

We do not sell your personal information. We share data only in these circumstances:

  • Service providers: Trusted third parties that help us operate (hosting, payment processing, analytics)
  • Connected platforms: Data flows to/from platforms you've explicitly connected
  • Legal requirements: When required by law, regulation, or legal process

Data Security

We use industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication, and regular security audits. While no system is 100% secure, we take every reasonable step to protect your data.

Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for data processing
  • Lodge a complaint with a supervisory authority

Cookies

We use essential cookies to operate the service and analytics cookies to understand how our site is used. We do not use advertising cookies. You can control cookie settings in your browser.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of Airflow after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, please contact us at privacy@airflow.com.

Last updated: 22 March 2026